In the U.S., there are thousands of lawsuits each year over accessibility online, but there remains ambiguity over what, exactly, operators of websites and apps must do for their blind users under the Americans with Disabilities Act. “I’m really not OK with having fewer choices than the non-screen-reader users who complete this survey, and you shouldn’t be OK with it, either,” Chemel responded, and when she didn’t hear back about a fix, she withdrew from the study. But the researcher soon realized the website for choosing a gift card wasn’t fully compatible with the screen readers blind people use to browse the web and asked if Chemel would be OK with an Amazon gift card. Facebook offered Chemel a $75 gift card for her time. But this time a Facebook envoy had humbly reached out, admitting “that Facebook is not as accessible as it should be, and the frustration with accessibility gaps you and others share with us is understandable.” He was trying to make things better. A professional academic coach at a college, Chemel had been blogging about Facebook’s problems with accessibility for blind people like her and complained directly to the company. Last December, Tasha Chemel agreed to participate in a Facebook study. Why Testing Video Games All Day for a Living Is Actually Pretty Brutal How Many Simultaneous Scandals Can Elon Musk Survive?

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Screen reader for blind users